General Terms

Below are some general terms that apply a) the actions the visitor must take before booking (b) conditions relating to the repayment of advances (c) the actions the visitor must take while staying in the accommodation . (d) actions to be taken by the visitor when leaving the accommodation and e) the protection of our visitors' personal data (GDPR)

Α. ACTIONS BEFORE BOOKING
If you want to make a reservation you need to give us some information about your journey and to send us a deposit.

Α.1 Details of your journey
In order to ensure the best service, we need to know:
• The number of the people who will stay in the apartment.
• If you have any pets accompanying you.
• The arrival and departure time.
It would also be useful to give us a phone number where we could reach you before your arrival and during your stay in the apartment.

Α.2 Deposit
If you are interested in making a reservation to apartment that you like, you may book it by sending a 20% deposit of the total price rent.

Α.3 The dates of the high and low season are:
Low season: January 7th – March 31st & October 15th – December 20th
High season: April 1st - October 14th & December 21st - January 6th

Β. REFUND POLICY
I. If the cancellation occurs more than 21 days before scheduled arrival, the deposit will be refunded in full.
We will pay back the amount owed within 10 days of the cancellation. In all above cases, the client pays no further amount, and the commitment between client and owner is ended.
ΙΙ.Should we be led to cancel the rental arrangement in case of emergency or uncontrollable situations (fire, major and absolute outage of the apartment), we commit ourselves to place you in a similar rental apartment, equal to or superior in category and standing, for the same dates, in proximity to and under the same price conditions, as the initial reservation. If you do not agree, then you will be refunded for all the rental fees paid. In that last case you will not be able to request any additional or further compensation.

C.ACTIONS DURING THE STAY
C.1 Our representative will greet you at the apartment. This person will:
• Give you all the necessary explanations about how to have a pleasant stay in the apartment
• Show you the area and will explain how to move in the village.
C.2 Our representative will collect the remaining rental amount 80% of the rental price
C.3 Respect of the neighbors
You commit yourselves to respect quiet times and to refrain from actions that harm neighbors’ tranquility between 22:30 and 8:30. It would be also nice if you respected the tranquility between 15:00 and 17:00 when people in Greece usually take a nap.
C.4 Is something wrong?
During your stay in the apartment, should you need further assistance regarding the way several appliances operate or you need to signal a problem, you can call us at any time at the phone number that we will provide to you. We commit ourselves to do our best to repair shortly whatever is wrong according to the conditions mentioned in the house description.

D. ACTIONS WHEN LEAVING THE ACCOMMODATION
• You should leave the apartment before 11:00. If you need to stay further in the day, we could permit you to do so until 15:00 without extra charge, if the reservations of the apartment allow it.
• For security reasons Keramoti Apartments & Houses always retains a master key of the apartment.
• If the tenant has unconventional behavior, Keramoti Apartments & Houses reserves the right to terminate the stay in the apartment. After relevant notification, the personal items of the tenant are transported at Keramoti Apartments & Houses offices and remain at the disposal of the tenant for 30 days.


Ε.KERAMOTI APARTMENTS & HOUSES TERMS AND CONDITIONS FOR THE PROTECTION OF PERSONAL DATA

E1. TERMS OF USE

I. Keramoti Apartments & Houses maintains a website www.keramotiapartments.gr intended to promote its services. Use of the web pages and services provided to the visitor / user by this site implies your unconditional agreement to this Site's Privacy Policy. Therefore, the visitor / user should read the contents of this page carefully before using our site services. If he does not agree, he should abandon it and DO NOT make any use of its services or content.
This privacy policy may change from time to time according to legislation or developments in the industry. We will not explicitly inform our customers or users of our site of these changes. Instead, we recommend that you review this page from time to time for any changes to this privacy policy. Continuing to use the Website even after any changes to this Privacy Policy means your acceptance of these terms and conditions.

E2.PRIVACY OF PERSONAL DATA
I. We collect and process your personal data only when absolutely necessary.
II. We will never sell, rent, distribute, or otherwise disclose your personal information.
III. If you are under the age of 16, you MUST have your parents' consent before using the services of this site.

E3.RELATED LAW
This site is designed to comply with the protection of users' personal data with the following laws / regulations:
1) EU Data Protection Directive 1995 (DPD)
2) EU General Data Protection Regulation (GDPR) 2018

E4. PERSONAL INFORMATION COLLECTED BY THIS SITE AND WHY WE COLLECT IT
This site collects and uses personal information for the following reasons:

E.4.1. MONITORING THE WEBSITE
This site uses Google Analytics to track user activity. We use this data to determine the number of people using our site, to better understand how they find and use our website, and to see their way through the site. Although Google Analytics records data such as your geographic location, your device, your web browser and operating system, none of this information is known to you personally. Google Analytics also records the IP address of your computer, which could be used to identify you, but does not provide us with access to it.

E.4.2. COMMUNICATION FORMS AND E-MAIL LINKS
If you choose to contact us using a contact form or an e-mail link, none of the data you provide will be stored by this site or transmitted or processed by any third party data processor as defined below, in the "Our Third Party Data Processors" section. Instead, this data will be sent to us via email via the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS security protocol (sometimes also known as SSL), which means that e-mail content is encrypted before it is sent over the internet. The content of the email is decrypted by our local computers and devices.
In addition to the above, Keramoti Apartments & Houses will use the information you provide in these forms to contact you and keep you up to date with all the latest news about its activities.
In case, you change your mind, you can choose to delete your address from our recipient list by clicking on the relevant link, or let us know at info@keramotiapartments.gr.

E.4.3 ABOUT THIS WEBSITE SERVER
All web traffic (file transfer) between this site and your browser is encrypted and transmitted over the HTTPS protocol using SSL (Secure Sockets Layer).

E4.4 OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data about us. These bodies have been carefully selected to comply with the legislation referred to herein.

E4.5 DATA VIOLATIONS
Whatever your personal information is stored in our database, all necessary steps will be taken to safeguard it. We will report any unlawful breach of the database of this site or the database of any third party data processor to any and all interested parties as well as the authorities within 72 hours of the breach, provided that the personal data that is stored is obvious in recognizable form have been stolen.